Refund Policy
Last updated November 9, 2026
Digital delivery
ShopKeeprr and its plugins are digital products delivered immediately after payment. Because a license key and download are available as soon as the payment completes, purchases are generally final once delivered.
When we will help
If the product does not install, does not work as described, or you were charged twice, contact us within 14 days of purchase. We will try to fix the problem first. If we cannot resolve a genuine defect, we will review a refund of the affected purchase.
What is not covered
We cannot refund for a change of mind after download, a feature you assumed was included but is not listed on the product page, hosting or server problems, or customizations made after delivery. Marketplace purchases may also be subject to that marketplace's refund process.
Chargebacks
Please contact us before opening a chargeback. A chargeback without contact may result in the license being suspended while the payment provider investigates.
How to request help
Email support@shopkeeprr.com with your order number, the email used at checkout and a description of the problem. We usually reply within two business days.